return and refund policy
Last updated: [28/02/26]
Thank you for shopping with us. We value your trust and aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product must be unused, unwashed, and in original condition
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All original tags, labels, and packaging must be intact
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Return request must be raised within 3 days of delivery
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A valid order ID and proof of purchase is required
2. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
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Customized or made-to-order products (including custom uniforms, altered sizes, name prints, logo prints)
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Innerwear, socks, accessories (for hygiene reasons)
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Products damaged due to misuse, wear & tear, or improper handling
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Clearance or sale items (unless damaged or defective)
3. Damaged or Wrong Product Received
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:
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Clear photos or videos of the product
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Order ID
Once verified, we will provide:
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A replacement, or
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A refund, depending on product availability
4. Return Process
To initiate a return:
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Contact us via WhatsApp / Email / Contact Page
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Share your Order ID, reason for return, and product images
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Once approved, we will guide you through the return process
Return shipping charges may apply unless the return is due to our error.
5. Refund Policy
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Refunds are processed after inspection of the returned product
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Approved refunds will be issued within 5–7 business days
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Refunds will be credited to:
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Original payment method (UPI, Card, Net Banking)
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COD orders may receive refunds via UPI or bank transfer
6. Exchange Policy
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Exchanges are allowed only for size or defective issues
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Exchange requests must be raised within 3 days of delivery
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Exchange depends on stock availability
7. Cancellation Policy
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Orders can be cancelled only before dispatch
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Once shipped, cancellation is not possible
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Customized orders cannot be cancelled
8. Contact Us
For return, refund, or exchange queries, contact us at:
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Email: [meetzankarjain@gmail.com]
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WhatsApp / Phone: [9426087527]
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Business Address: [A8 Maruti Tenament Nr Bhavna School Nr Shivalay Complex On Kenal Vastral Road Ahmedabad Gujarat 382415]
9. Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.